Frequently Asked Questions

Learn more about Human-Enhanced Agents and how they can work for you.

General Questions

🤖 What is a Human-Enhanced Agent (HEA)?

An HEA is a purpose-built AI assistant that combines curated human knowledge with dynamic AI reasoning. It can serve content, guide users, and answer questions intelligently—tailored to your values and context.

🛠 How is it different from a regular chatbot?

Unlike generic chatbots, an HEA runs on your own content, tone, and purpose. It’s fully customizable, private, and runs on a trusted infrastructure—designed to reflect your voice, not just echo a language model.

⏱ How long does it take to build one?

With our tools, you can build and publish an HEA in under 5 minutes. Enrichment, encryption, and hosting are all automated.

🔐 Are my files and knowledge secure?

Yes. HEA files are encrypted before being published. Only the runtime agent decrypts them using secure keys stored in our cloud infrastructure. No plaintext content is exposed.

💬 Can I use an HEA to handle customer interactions?

Absolutely. HEAs are ideal as digital guides, support agents, onboarding assistants, or even expert advisors embedded on your site.

📄 What kind of content can I include?

HEAs can be built from articles, resumes, white papers, strategy docs, FAQs, and more. You provide the intent and context—we add intelligence.

🧠 What AI models are used?

HEAs are powered by OpenAI models, selected based on performance and use case. You don’t need to manage the model yourself—it’s embedded into the platform.